-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Audio
- after the most recent Windows 10 update, I don't seem to hav...

Create an account on the HP Community to personalize your profile and ask a question
05-19-2017 09:49 AM
I just updated Windows 10 and now I don't think I have the same sound as before. It is a Beats Audio HP Envy. I do have sound but it is not the same power.
Solved! Go to Solution.
Accepted Solutions
05-19-2017 10:33 AM
Hello @rcnhl2b,
This is a drivers related issue, and the provided driver to you has worked for the Beats audio issue in many occasion.
Please try installing the same and post back.
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-19-2017 10:04 AM
Hello @rcnhl2b,
Please reply to this post with complete Model and Product Number of your Notebook, to find the right drivers.
Click the below link for a guide on locating this information:
http://support.hp.com/us-en/document/c00033108
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-19-2017 10:18 AM
Hello @rcnhl2b,
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall and restart.
When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook and let windows fully load.
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-19-2017 10:25 AM
05-19-2017 10:33 AM
Hello @rcnhl2b,
This is a drivers related issue, and the provided driver to you has worked for the Beats audio issue in many occasion.
Please try installing the same and post back.
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-20-2017 10:32 AM
I have the same issue with no BEATS drivers and BEATS hi-fidelity sound.
My computer is: HP Pavilion Elite HPE-510t CTO Desktop PC
HP Pavilion Elite HPE-510t CTO Desktop PC
Windows 10 Pro 64Bit
I have the latest windows 10 update from yesterday/
I tried the above steps but it gives me an error that says" The hardware detected os not supported by this IDT package. Installation will be aborted"
Please help me get my beats quality sound back. The beats application is no longer present on my pc.
05-21-2017 04:29 PM
Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting beats audio issue with your HP computer. I would like to help you out with this issue today.
I have a few steps you could perform to resolve the issue:
Remove the audio drivers & Reinstall the original drivers
Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).
Increase volume on playback device settings after setting your speaker as the default device.
For more steps, follow a similar post on the HP forums: click here
- Perform a hard reset
- Reset BIOS to defaults
- Run the Audio test from the HP PC Hardware Diagnostics (UEFI)
- Update the BIOS
- Reset your computer
- Perform an HP System Recovery
Let me know if that works.
Cheers.
Sandytechy20
I am an HP Employee
06-21-2017 11:13 AM
@sandytechy20
Thank you for your reply.
However, When I search my desktop model and choose drivers for my model. Drivers are only shown for Windows 7 and 8.
But my PC model (HPE_510t) was purchased before 2013 and I have upgraded to Windows 10 Pro.
But I still downloaded the most recent audio BEATS driver for Windows 8: See below what I downloaded
HP Pavilion Elite HPE-510t CTO Desktop PC
IDT High Definition Audio Driver: sp70787.exe
Windows 8 : 64-bit
File size: 17.1 MB
After downloading and installing, the sound from the speakers is working and I can even search for the BEATS app in the start menu.
BUT, when I click the BEATS audio icon to setup my audio, nothing happens. My BEATS audio software is not working and I cannot access the BEATS Sound Settings.
ePlease advise.