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‎09-28-2023 10:09 AM

HP Recommended
Product: HP ENVY x360 15 Convertible PC 15-eu1000 (4V9Q2AV)

Hi, a very frustrating audio issue regarding my laptop envy x360--while streaming any video the audio can diminish or fade out unexpectedly to the minimum--and then, if i just lift and tilt the laptop sideway, I can usually get it back to the original setting.  HP has been trying to help by updating my driver, restoring with a recovery tool but to no avail.  This issue has been happening since new, when I bought it from Costco (should have taken it back for an exchange within 90 days but I thought it was an easy fix by HP).  Any thoughts or suggestions are so appreciated.

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