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Maris61 Top Student
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audio stops working (no sound); requires frequent reboot to work

Envy x360
Microsoft Windows 10 (64-bit)

Since the first day out of the box, the Envy x360 audio frequently stops working and requires reboot just as often in order for sound to work again. During the problem, there is no sound--neither from either speakers nor headphones. This problem only happens after laptop is closed, goes into sleep &/or hibernation, and is later switched back on; it never happens in the middle of being on & running.

 

Many of the relevant troubleshooting steps on these forums have already been tried: checked mute & volume settings, uninstalled & reinstalled updated Windows and HP audio drivers, tested Windows Troubleshooter, checked listed Realtek Audio "output device" setting, checked in Device Manager that Sound, Video, & Game Controllers as well as Speaker / Headphones output are enabled, etc.

 

Lastly, during all sound tests with Windows, audio levels graphics respond as if sound is playing even though it is not.

 

Sys.: Envy x360 running Windows 10 (64-bit)

Additional specs.: HP ENVY x360 2in1 156 TouchScreen Laptop Intel Core i5 8GB Memory 256GB Solid State Drive HP Model: 15M-CN0011DX

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Message 2 of 7
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audio stops working (no sound); requires frequent reboot to work

@Maris61 

 

What is your Envy x360 ? Please try

 

    https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe

 

Regards.

BH
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Maris61 Top Student
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audio stops working (no sound); requires frequent reboot to work

Hi-- thank you for the reply.

I installed https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe, but it did not fix the problem.

This is for an Envy x360 running Windows 10 (64-bit).

Additional specs.: HP ENVY x360 2in1 156 TouchScreen Laptop Intel Core i5 8GB Memory 256GB Solid State Drive HP Model: 15M-CN0011DX

Any other possible solutions??

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Maris61 Top Student
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audio stops working (no sound); requires frequent reboot to work

Hi-- thank you for the reply.

I installed https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe, but it did not fix the problem.

This is for an Envy x360 running Windows 10 (64-bit).

Additional specs.: HP ENVY x360 2in1 156 TouchScreen Laptop Intel Core i5 8GB Memory 256GB Solid State Drive HP Model: 15M-CN0011DX

Any other possible solutions??

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Maris61 Top Student
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audio stops working (no sound); requires frequent reboot to work

If Anyone out there knows of a possible solution for this basic audio functionality that I haven't already tried, then please share.

I welcome ideas--and I would love to prolong the life of this expensive, newish laptop and avoid reboot several times a day.

Thank you!

 

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ValerioViegas Top Student
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audio stops working (no sound); requires frequent reboot to work

Hi, I’ve the same laptop and can assure I’ve been facing the same issue. This happens mostly when you switch the laptop on from when you closed it or enters hibernation. 

can someone bring this to their notice as its quite annoying. 

Maris61 Top Student
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audio stops working (no sound); requires frequent reboot to work

😀One more time! 🙃

Any solutions not listed here that I haven't already tried???

(The measly 1-year warranty on this laptop just ended, so I can't get any help from HP.)

 

Thank you!

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