bangs and olufsen is not working

[raam9]

After opening the app it automaticilay goes off

[Max3Aj]

@raam9, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're experiencing an issue where the Bang & Olufsen app closes automatically after opening on your HP ENVY x360 15-ew0000 running Windows 11. Let's work through this together.

Run the Audio Troubleshooter

This built-in tool can detect and fix common audio-related issues:

• Press Windows + S, type "Find and fix audio playback problems", and select it.
• Follow the on-screen instructions to complete the troubleshooting.

Reinstall the Audio Driver

Corrupted or outdated drivers can cause the B&O app to crash.

• Press Windows + X and select Device Manager.
• Expand Sound, video and game controllers.
• Right-click on your audio device (e.g., Realtek Audio) and choose Uninstall device.
• Restart your PC. Windows will reinstall the driver automatically.

Alternatively, you can manually download the latest audio driver from the HP Software and Driver Downloads page.

Update the HP Bang & Olufsen Audio Control App

• Open Microsoft Store.
• Search for "Bang & Olufsen Audio Control".
• If an update is available, install it.

Perform a System File Check

This ensures no system files are corrupted:

• Open Command Prompt as Administrator.
• Type: sfc /scannow and press Enter.
• Wait for the scan to complete and follow any prompts.

Check for Windows Updates

• Go to Settings > Windows Update.
• Install any pending updates and restart your PC. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support