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‎01-25-2021 03:01 PM

HP Recommended
Product: Pavilion 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I recently had to do a clean install of Win 10 and lost all my HP software. I've recovered the HP assistant and printer software but I can't retrieve the beats audio control panel / software.

 

Can you help me recover it as my notebook audio is really bad without it.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2021 04:43 AM

HP Recommended

OK, with a little trial and error I located the correct file. I now have beats audio control panel.

 

For the record, it was this one:

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe

View solution in original post

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3 REPLIES 3

‎01-25-2021 03:15 PM

HP Recommended

@dunworkin 

 

Please download and install the following software first:

        https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

You may have to use older software

       https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
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‎01-26-2021 04:06 AM - edited ‎01-26-2021 04:13 AM

HP Recommended

Both of those fail to install. They both terminate with an error (incompatible hardware).

 

I still have no beats audio software.

 

To be clear, the HP site recognises my serial number as HP Pavilion Notebook - 15-p157na (Energy Star)

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‎01-26-2021 04:43 AM

HP Recommended

OK, with a little trial and error I located the correct file. I now have beats audio control panel.

 

For the record, it was this one:

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe

Was this reply helpful? Yes No
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