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‎01-29-2019 09:46 AM

HP Recommended
Product: ENVY - 13-ah0012ur
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a promlem with built-in microfon. It used to work. Then I reinstalled windows. All of drivers have been installed automatically. However build-in microfon doesn't work. Even if I plug headset, I have a sound on headset, but headset's mic doesn't work. It's really big problem for me. Help me please!

1 REPLY 1

‎01-29-2019 11:53 AM

HP Recommended

@SayRus732 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92563.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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