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HP Recommended
HP Envy 17 inch laptop
Microsoft Windows 10 (32-bit)

CD/DVD drive will only work after I open file manager or device manager and click on drive on my brand new 17 inch Envy laptop. No error messages. It just doesn't do anything after loading a disc. If I load a disk then click on file manager or device manger then click on the drive, it starts playing. 

1 REPLY 1
HP Recommended

@blknblu44


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please Enable the AutoPlay setting to automatically start discs when loaded.

  1. In Windows, search for and open Control Panel.

  2. Click Hardware and Sound, and then click AutoPlay.

  3. Select the Use AutoPlay for all media and devices setting.

     Autoplay window, Use AutoPlay for all media and devices

  4. Next to each DVD, Blu-ray, and CD type, click the drop-down menu, select Ask me every time, and then click Save.

     Select Ask me every time in the AutoPlay settings

  5. Test a disc in the drive.

You can refer to this Link: https://support.hp.com/in-en/document/c03280768

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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