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‎04-23-2013 01:50 PM

HP Recommended

Hi. My comuter's CD/DVD drawer won't open. I have so far tried to open it both manually and with Power DVD eject function. Can you please help?

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‎04-23-2013 02:20 PM

HP Recommended

Hello Fewey8r,

 

I see that you are having trouble with the CD/DVD drive on your computer. I would like to help with this issue but I need some information.

 

Can you give me the model and product number of the computer? Here is a link that shows how to find that information.

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‎04-24-2013 03:17 PM - last edited on ‎04-24-2013 04:04 PM by Retired

HP Recommended

It's Model # HP G72 Notebook

It's product ID # [Personal Information Removed]

thanks for helping me

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‎04-24-2013 03:19 PM

HP Recommended

You're welcome,

 

Did the link to the Microsoft fix it help with your problem?

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‎08-10-2013 07:34 AM

HP Recommended

Hello - Over a year ago you posted this:  ">>> I have tried this solution as well as soooo many others and it is not working for me still. CD/DVD player isn't showing up in My Computer or Device Manager nor will it play any type of disk right now."  Looks like you didn't get a response. 

 

I have the identical situation and am wondering what your solution was.  Curious, too, if it was contributed to physical damage to your computer. 

 

Thank you - Grasping at straws here....

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‎01-12-2017 01:39 AM

HP Recommended

 

dvd not working. i paie extra for longer warrent

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