event viewer error

MooseSquirrel1 · ‎04-24-2026

event viewer error

The program HPAudioControl_19H1.exe version 2.53.364.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel

apparently part of missing Bang Olefsen missing which may have been eliminated by windows updates?

I see the error as far back as 02 14.

W11 25H2

How do I fix?

Jerry_57 · ‎04-26-2026

Hi @MooseSquirrel1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're encountering an issue with the HPAudioControl_19H1.exe, which is associated with the audio management feature on HP devices, often linked with Bang & Olufsen audio systems. This issue might have started following a Windows update or due to missing components of the audio management software. Here are some steps you can take to resolve the issue:

Check for Windows Updates: Ensure your system is up to date with the latest Windows updates, as these may include patches for compatibility issues.

Reinstall HP Audio Drivers: Sometimes, reinstalling the audio drivers can help resolve such issues. You can download the latest drivers from the HP Support website.

Check HP Support Assistant: Utilise the HP Support Assistant to diagnose and automatically fix the problem. It may recommend updates or fixes directly related to your audio system. HP Support Assistant | HP® Support.

Bang & Olufsen Software: If the Bang & Olufsen software is missing, check the HP Support site or HP Recovery Manager to reinstall it.

Verify Problem History: Check the problem history in the Security and Maintenance control panel, as suggested by the error message, to get more detailed information on why the program stopped working.

System Restore: If the issue started after a recent Windows update, you can consider performing a system restore to a point before the updates were installed.

I hope this will help.

Take care and have a good day.

Jerry_57
HP Support

I'm an HP Employee.

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