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‎04-24-2026 08:39 AM - edited ‎04-24-2026 09:09 AM

HP Recommended

event viewer error

The program HPAudioControl_19H1.exe version 2.53.364.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel

apparently part of missing Bang Olefsen missing which may have been eliminated by windows updates?

I see the error as far back as 02 14.

W11 25H2

 

How do I fix?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2026 04:45 AM

HP Recommended

Hi @MooseSquirrel1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're encountering an issue with the HPAudioControl_19H1.exe, which is associated with the audio management feature on HP devices, often linked with Bang & Olufsen audio systems. This issue might have started following a Windows update or due to missing components of the audio management software. Here are some steps you can take to resolve the issue:
 

Check for Windows Updates: Ensure your system is up to date with the latest Windows updates, as these may include patches for compatibility issues.


Reinstall HP Audio Drivers: Sometimes, reinstalling the audio drivers can help resolve such issues. You can download the latest drivers from the HP Support website.


Check HP Support Assistant: Utilise the HP Support Assistant to diagnose and automatically fix the problem. It may recommend updates or fixes directly related to your audio system. HP Support Assistant | HP® Support.


Bang & Olufsen Software: If the Bang & Olufsen software is missing, check the HP Support site or HP Recovery Manager to reinstall it.


Verify Problem History: Check the problem history in the Security and Maintenance control panel, as suggested by the error message, to get more detailed information on why the program stopped working.


System Restore: If the issue started after a recent Windows update, you can consider performing a system restore to a point before the updates were installed.
 

I hope this will help.

 

Take care and have a good day.


Jerry_57
HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎04-26-2026 04:45 AM

HP Recommended

Hi @MooseSquirrel1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're encountering an issue with the HPAudioControl_19H1.exe, which is associated with the audio management feature on HP devices, often linked with Bang & Olufsen audio systems. This issue might have started following a Windows update or due to missing components of the audio management software. Here are some steps you can take to resolve the issue:
 

Check for Windows Updates: Ensure your system is up to date with the latest Windows updates, as these may include patches for compatibility issues.


Reinstall HP Audio Drivers: Sometimes, reinstalling the audio drivers can help resolve such issues. You can download the latest drivers from the HP Support website.


Check HP Support Assistant: Utilise the HP Support Assistant to diagnose and automatically fix the problem. It may recommend updates or fixes directly related to your audio system. HP Support Assistant | HP® Support.


Bang & Olufsen Software: If the Bang & Olufsen software is missing, check the HP Support site or HP Recovery Manager to reinstall it.


Verify Problem History: Check the problem history in the Security and Maintenance control panel, as suggested by the error message, to get more detailed information on why the program stopped working.


System Restore: If the issue started after a recent Windows update, you can consider performing a system restore to a point before the updates were installed.
 

I hope this will help.

 

Take care and have a good day.


Jerry_57
HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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