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‎02-23-2021 01:55 PM

HP Recommended
Product: Example: Envy x360(ryzen 5 4500u)
Operating System: Microsoft Windows 10 (64-bit)

so I just bought this laptop literally less than a week ago, so I've just been slowly updating it, then boom! Today while I was trying out some games it just stopped putting out sound. then soon after it became laggy, especially when opening music apps and settings. Now when i click on a song it doesn't even react. other apps work well, but no audio whatsoever.

1 REPLY 1

‎02-23-2021 02:01 PM

HP Recommended

@Crabide 

 

That could be  something to do with AMD drivers. Please


    (a) Uninstall Audio driver

    (b) do a cleanup using following information/fix:

                https://www.amd.com/en/support/kb/faq/gpu-601

                https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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