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‎06-10-2016 09:09 AM

HP Recommended
Product: hp15-ac122tui3-5th
Operating System: Microsoft Windows NT

i newly  buy the hp15-ac122tui3-5th but on this note book  during plug in headphone it was not working/hearing  but sound was through on laptop  speaker  pls suggest me the setting of headphone . i already check the internal  sound setting but not find any option to play headphone  .no option of mute the laptop speaker and play the headphone 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2016 11:39 AM

HP Recommended

Hi @sk29,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with connecting headphone. I will be glad to help you.


Please post the operating system in use on your computer. See the following, if you need help with that information.
Is the Windows Version on My Computer 32-bit or 64-bit?

 

What type on connect does the headphone have? how many black rings?

 


Please get back to me with above information, so I can help you better.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎06-11-2016 11:39 AM

HP Recommended

Hi @sk29,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with connecting headphone. I will be glad to help you.


Please post the operating system in use on your computer. See the following, if you need help with that information.
Is the Windows Version on My Computer 32-bit or 64-bit?

 

What type on connect does the headphone have? how many black rings?

 


Please get back to me with above information, so I can help you better.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-13-2016 08:53 AM

HP Recommended

64 bite headphone is ok and single port  3black rings

Was this reply helpful? Yes No
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