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‎01-11-2020 07:28 PM

HP Recommended
Product: hp spectre 360
Operating System: Microsoft Windows 10 (64-bit)

This is very upsetting...  may be the last time I purchase an HP laptop...  I like the machine,  but not getting much help from HP Support.

Simply put every time there is a Windows 10 update or perhaps something else happens...  my headphone jack stops working.

I have at times been able to run thu the usual  litany of  forum support ... and was successful in uninstalling the Intel Driver and then installing the latest HP driver ... resetting my computer several times...  this was tedious enough but I was able to get it working...  

NOW however I have tried everything...  but can NOT get my headphone jack to work..  HP should absolutely recognize this problem and put out a clear tried and true solution...  

SO.. once again I am looking for support to resolve the issue..  Please don't tell me to go thru the usual crap of checking to see if my earbuds are working etc..   

the latest driver I tried was from HP SP92752

thanks..

1 REPLY 1

‎01-14-2020 11:57 AM

HP Recommended

@Blum_roo Welcome to HP Community!

 

I understand that you are unable to use the headphone jack on your spectator laptop. 

 

Not to worry, I will be glad to assist you. 

 

Have you performed an audio test on your computer?

Have you tried multiple headphones?

 

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.

 

Recommend you run HP Support Assistant to make sure all the drivers are updated on your computer. Click here. 

Once all the drivers are updated, check if you get audio from headphones. 

 

If the issue persists, shut down the computer. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. Click here. 

Run an audio test on your computer while the headphones are connected. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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