how can i fix my muted chromebook, i think i've tried everything and the audio still doesnt work

[ANI2323]

i haven't really used my computer much probably at most 5 times,  when i play a video or Netflix video its complete muted. the volume is all the way up in all settings and maybe looking up ideas on Youtube isn't the best answer please reach out to me HELP!

[asmita6658]

Hi @ANI2323

Welcome to the HP Support Community. 

Try these steps -

1) Click on the chrome setting button in the browser in the top right corner (it looks like three horizontal lines).

2) Click Tools and then Clear browsing Data.

3) Specify that you want to clear information From the beginning of time.

4) Make sure only Empty the Cache is selected.

5) Click Clear Browsing Data.

6) Turn the chrome book off and then on again 

If the issue still persists, try resetting the Chromebook. Refer to this video link for instructions. 

Hope this helps! Keep me posted. 

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