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ggame233
Level 3
27 23 3 4
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Solved!

hp envy beats speakers problem

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HP Envy 15 j101ex

Hi, I have an HP Envy 15 laptop and I started having issues with the speakers. When listening to music or watching movies, audio output keeps switching between speakers and headphones. When I press on the bottom part of the laptops chassis the issue stops. Sometimes the issue doesn't appear for days. I tried reinstalling the drivers, but it didn't help. The issue occurs both in windows and in linux.

 

I posted the issue in the video below.

[edit]

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 3
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@ggame233

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the speaker doesn't work unless you touch/press the laptop chassis,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, I'm afraid this is a hardware malfunction and I recommend you Contact HP to have the device either repaired or its parts replaced:

 

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

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ggame233
Author
Level 3
27 23 3 4
Message 3 of 3
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Hi,

the problem was a design flaw where the part of the motherboard that has speaker connectors on it touched the aluminum part of the chassis when I was typing. I fixed it by putting little piece of foam in between.

Thank God it didn't fry my motherboard.

Hope this helps someone.

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