i am not able to find bluetooth option to switch ON

[Bhavana9]

i used to switch on and off bluetooth once, but all of a sudden now i am not able to find an option

[sandytechy20]

@Bhavana9

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that the Bluetooth option does not turn on. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

When did this issue start?

Did you do any hardware or software changes?

Meanwhile 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

• Shut down the computer 

• Disconnect all external devices - everything. 

• Remove AC power and the battery 

• Press and hold power button for at least 30 seconds 

• Reconnect the AC power (only), 

• Power on > Login 

• Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

Let me know if that helps.

Cheers.

[Bhavana9]

i haven't made any software or hardware changes. it just started all of a sudden couple of days ago

[Riddle_Decipher]

@Bhavana9

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Make sure that Wi-Fi communication is turned on (notebook computers only).

If Wi-Fi communication is disabled, or Airplane Mode is enabled, the computer does not send or receive a Bluetooth signal. Follow these steps to turn on Wi-Fi:

1. In Windows, search for and open Turn wireless devices on or off.

2. Check the status of wireless devices. Make sure Wi-Fi is turned On and Airplane mode is turned Off.

   Figure : Windows 10: Toggle switch to turn wireless devices on or off

   

   Figure : Windows 8: Toggle switch to turn wireless devices on or off

   

Make sure that Bluetooth is turned on and set to be discoverable on the device. When a device is set to be discoverable, it uses radio signals to broadcast its location to other Bluetooth devices and computers.

• A device such as a wireless mouse or a keyboard might have a button on it that you need to push.

• A device such as a Bluetooth mobile phone might have a setting in the menu that you need to select to turn on Bluetooth so the device can be discovered.

     NOTE:

  If you do not know how to set your device to be discoverable, check the information that came with your device or go to the manufacturer website.

• A device such as computer might need to have the Discovery setting turned on.

  To turn on Discovery in Windows, search for and open Bluetooth and other devices settings.

  The Bluetooth & other devices window opens.

  Click More Bluetooth options, in the Discovery area on the Options tab, click Allow Bluetooth devices to find this PC, and then click OK.

  Figure : Allow Bluetooth devices to find this PC selection in the Bluetooth Settings window

  

Check the following items to troubleshoot Bluetooth issues.

• Make sure the device is turned on, is not low on battery power, and is not in sleep mode.

• Make sure the device is within wireless range of your computer, usually within six to nine feet. If you are not sure if the device is in range, move it closer to your computer, or put the device and computer in the same room.

• Make sure there are no other devices interfering with the wireless device, such as microwave ovens, cordless phones, or other wireless devices.

• If your computer uses an external Bluetooth adapter, make sure the adapter is attached and installed, and is working correctly.

• If Bluetooth is integrated in your computer, especially a notebook computer, make sure the Bluetooth radio transmitter is turned on. Many notebook computers have a button to turn the transmitter on and off. If you are not sure how to turn on the transmitter, check the information that came with your computer or go to the manufacturer website.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.