installation of audio driver

[ErikSkjellevik]

A couple of days ago my screen turned blue - so called blue screen - and after it was done the computer started, but there was no soundcard. I've been trying to download drivers from HP's, but (1) I'm not really sure which one to download (2) the downloads do not get installed - and nothing works. I do not have the Realtek High Definition Audio driver in my device management thing. Need help asap

[A4Apollo]

Hi! @ErikSkjellevik,

I have checked the specifications of the PC and your laptop was shipped with Realtek audio drivers.

Please try the steps recommended below.

Try updating the BIOS and audio drivers to the latest version from the links below and check if it helps.

Update the BIOS using this link. Click Here

Also, update the audio drivers using this link. Click Here

If you still have issues with audio try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ErikSkjellevik]

Hello, again.

So today my audio disapeared again. Well first, i got a blue screen which didn't last for long, but after a while I realised that my audio was missing.

So I came back to this thread, and looked into your help, once again.

I've updated my BIO or BIOS, whatever it's called and also "installed" that other thing - probel being, it's not installing. Nothing's happening. Also you wrote a big paragraph about me checking in on the driver in device managment - new problem - the audio driver is not there, and when im having these issues, its never there. So i cannot update it, disable it og uninstall it. 

I really need this figured out, because its driving me insane, so i'd be forever grateful if you have som ideas!

[Raj1788]

@ErikSkjellevik,

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists, refer to this document: https://support.hp.com/in-en/document/c04973149 for Slow Audio issue.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[ErikSkjellevik]

Hello. 

Thanks for such quick response, but unfortunately - nothing seems to fix my issue. I've downloaded and installed all the recommended updates in the HP assistant software, and also checked for updates which have not been installed in the windows update section. I've also tried to install multiple drivers from around the web including HP's drivers website and RealTeks offical (I guess) website. It says that they were installed, but after a reboot - there is no sound card in device management, and therefore no sound - at all. 

[ErikSkjellevik]

Also, as I was writing this I checked in device management and saw that under System Units (dunno if thats the tab, language barrier :), that something called Intel Smart-Sound technology sound controller or something is not working and is running error code 31. 

Don't know if it's this that's causing my trouble, but either way i don't have a sound driver and cant install one either so i really don't know. 

[Echo_Lake]

@ErikSkjellevik
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.