microphone does not work with zoom

[stephfr]

I have a HP spectre folio. People can't hear me on zoom or go to meeting conference. Video works and I can hear them.

[seanokonsky]

Han_L and I have the same issue with our spectre laptop and we have been discussing the issue on this post. https://h30434.www3.hp.com/t5/Notebook-Audio/Microphone-array-won-t-work-with-apps-or-internet/m-p/7... . we have not yet found a solution but if you do let us know.

[Echo_Lake]

@stephfr

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Have you tried Skype app?

While you respond to that, let's try these steps: 
Click here: https://support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android to Test computer or device audio by Zoom.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[martytoyen]

I am using a hp spectre computer with windows, your reply to the problem only addressed IOS and andriod. What about a windows 10 issue. Any solution?