my volume down key is being pressed all the time

[strealstud]

• I have a pavilion x360 convertible 15-cr0011nr and my voulun down button on my keyboard is constantly being pressed i do not know what to do 

[Max3Aj]

@strealstud, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

That sounds super frustrating — when a stuck key starts hijacking your whole system, it can make the laptop almost unusable. Here’s a step-by-step guide to help you figure out if it’s a hardware issue (like a physically stuck key) or something software-related.

Check for a Physically Stuck Key

1. Gently press the volume down key a few times to see if it feels “sticky” or recessed.
2. Use a can of compressed air to blow around and underneath the key. Dust or debris can cause these issues.
3. Try gently lifting the keycap (if comfortable doing so) with a plastic prying tool or guitar pick. If there's something stuck under there, you might be able to clean it out.

Check if the Key Itself is Triggering

• Use On-Screen Keyboard:
• Press Win + Ctrl + O to open the On-Screen Keyboard.
• Watch the keys on-screen when you're not pressing anything. If the volume down key is highlighted or keeps activating, it's likely a hardware fault.

Test in BIOS

• Restart your laptop and press Esc repeatedly, then F10 to enter BIOS.
• Stay in BIOS for a minute. Does the volume keep decreasing (some models show volume control overlays)?
• If the issue appears in BIOS, it's almost certainly hardware-related.

Use an External Keyboard

Connect a USB or Bluetooth keyboard and disable the built-in keyboard temporarily:

• Open Device Manager > expand Keyboards.
• Right-click your internal keyboard (usually "Standard PS/2 Keyboard") > click Disable device (if available).
• Check if the volume problem stops with the external keyboard.

Last Resort Hardware Fix

If it's definitely the keyboard, and nothing above helps:

• The keyboard might need replacing, or the key needs repair. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[strealstud]

Sorry it took me so long to reply i completely forgot but in the bios it works fine what is my issue then?

[Max3Aj]

@strealstud, No worries at all — glad you got back! 

We see that you are already communicating via private message, we shall continue supporting you from there. 

Take care and have a good day.  

Max3Aj

HP Support