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‎10-02-2016 07:03 AM

HP Recommended
Product: pavilion g6 2299sa
Operating System: Microsoft Windows 10 (64-bit)

bought laptop had windows 8 installed  changed to windows 10 lost the sound when i go into device manager it tells me no audio device found so need to reinstall it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2016 07:23 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver works for your PC.

 

This package contains the driver that enables the IDTHigh-Definition (HD) Audio in supported notebook models that arerunning a supported operating system.

 

File name: sp63555.exe

 

Install and restart the PC.

 

If that doesn't work, try the W8.1 audio driver from your notebook's support and driver page.

 

 

 

 

View solution in original post

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3 REPLIES 3

‎10-02-2016 07:23 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver works for your PC.

 

This package contains the driver that enables the IDTHigh-Definition (HD) Audio in supported notebook models that arerunning a supported operating system.

 

File name: sp63555.exe

 

Install and restart the PC.

 

If that doesn't work, try the W8.1 audio driver from your notebook's support and driver page.

 

 

 

 

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‎10-03-2016 11:48 AM

HP Recommended

thanks very much  paul sound working fine now

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‎10-03-2016 12:03 PM

HP Recommended

You're very welcome.

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