cancel
philbry Top Student
Top Student
7 6 0 0
Message 1 of 12
382
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

HP 15 notebook J9M35UA#ABA
Microsoft Windows 10 (64-bit)

 windows 10, 64-bit hp 15 notebook product # J9M35UA#ABA  [serial number removed]

11 REPLIES 11
Provost Provost
Provost
75742 75627 9267 19984
Message 2 of 12
371
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

@philbry 

 

Please use the following instructions to fix

 

   https://support.hp.com/au-en/document/c01186408

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
philbry Top Student
Top Student
7 6 0 0
Message 3 of 12
361
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

thanks, but 

 

i was unable to follow directions. there is only one driver listed. can't change default

Reply
0 Kudos
Provost Provost
Provost
105675 96226 14863 22859
Message 4 of 12
345
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

Hi, @philbry 

 

It seems to me that the W10 Intel HDMI audio driver is not installed.

 

Go to the device manager, click to expand the Sound, Video and Game Controllers device manager category.

 

You should be seeing two audio devices listed there.

 

A Realtek HD audio device (controls the PC speakers and headphones)

 

An Intel HD audio device (controls sound out of the HDMI port).

 

If there is a Realtek HD audio device and a generic HD audio device, then the W10 Intel HD audio driver needs to be installed.

 

Let me know what you see under that section of the device manager, and we will proceed from there.

Reply
0 Kudos
philbry Top Student
Top Student
7 6 0 0
Message 5 of 12
333
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

under device manager it lists the realtekHD and intel(r) display audio.

clicking on the intel driver it says device working properly, but under the events tab it says 

Device HDAUDIO\FUNC_01&VEN_8086&DEV_2882&SUBSYS_80860101&REV_1000\4&36cbb407&0&0201 requires further installation.

 

thanks for your help

phil

Reply
0 Kudos
Provost Provost
Provost
105675 96226 14863 22859
Message 6 of 12
328
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

You're very welcome, Phil.

 

Are you sure that DEV_2882 is the correct ID?

 

Both of the W10 graphics driver files on your notebook's support page show the Intel HD audio driver as HDAUDIO\FUNC_01&VEN_8086&DEV_2883

Reply
0 Kudos
philbry Top Student
Top Student
7 6 0 0
Message 7 of 12
324
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

yes. I copied & pasted everything that was in the information window under the events tab

 

Reply
0 Kudos
Provost Provost
Provost
105675 96226 14863 22859
Message 8 of 12
311
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

OK...

 

None of the drivers on your notebook's support page have the right W10 graphics driver but I found the one you need from another HP business class notebook.

 

I have zipped up and attached below, just the HD audio driver you need.

 

You will need to manually install the driver as follows...

 

Unzip the file to its folder.  Don't do anything with the files in the folder.

 

Go to the device manager, click on the Intel HD audio device that needs further installation.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC and see if you now get audio out of the HDMI port.

 

 

Reply
0 Kudos
philbry Top Student
Top Student
7 6 0 0
Message 9 of 12
307
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

windows has determined that the best drivers for this device are already installed

Reply
0 Kudos
Provost Provost
Provost
105675 96226 14863 22859
Message 10 of 12
300
Flag Post
HP Recommended

no sound through hdmi when I hook up to tv

Sorry that didn't work.

 

The only other suggestion I can offer would be to right click on the device, select uninstall.

 

Check the uninstall driver box, restart the PC, and try installing the driver again.

 

The Intel HD audio device might just be named HD audio device.

 

But that is the problem...the Intel HD audio device has driver issues, which is why you have no sound out of the HDMI audio device.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation