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‎10-26-2019 01:51 AM

HP Recommended
Product: pavilion dv7 notebook pc
Operating System: Microsoft Windows 10 (32-bit)

A have lost the sound after update to windows 10 for windows 7.  Is no possible to actualize Hp support assistant ; don`t  exist hp support assistant.msi when I try the actualization of support assistant- Can you help me? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2019 07:17 AM

HP Recommended

Hi:

 

Your notebook is not supported for W10 by HP.

 

The only suggestion I can offer, would be to see if this W10 IDT audio driver from a newer model notebook works on your model.  Restart the PC after installing the driver.

 

6.10.6492.0 Jul 17, 2015

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

If that doesn't work, try the method I described in this solved discussion at the link below.  The info in the green shaded section.

 

https://h30434.www3.hp.com/t5/Notebook-Audio/Need-Latest-Driver-for-Audio-for-windows-10-badly-facin...

View solution in original post

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3 REPLIES 3

‎10-26-2019 07:17 AM

HP Recommended

Hi:

 

Your notebook is not supported for W10 by HP.

 

The only suggestion I can offer, would be to see if this W10 IDT audio driver from a newer model notebook works on your model.  Restart the PC after installing the driver.

 

6.10.6492.0 Jul 17, 2015

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

If that doesn't work, try the method I described in this solved discussion at the link below.  The info in the green shaded section.

 

https://h30434.www3.hp.com/t5/Notebook-Audio/Need-Latest-Driver-for-Audio-for-windows-10-badly-facin...

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‎10-28-2019 04:11 AM

HP Recommended

. Problem result wjth the first suggestion. Than you very much 

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‎10-28-2019 06:54 AM

HP Recommended

You're very welcome.

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