realtek audio admin background process class preventing shutdown

[foret64]

I keep getting the following error message when I shutdown "realtek audio admin background process class preventing shutdown". It delays shutdown every time I shutdown my laptop.

[Sneha_01]

Hi @foret64 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Realtek Audio Admin Background Process Class preventing shutdown" message indicates that a Realtek audio process is blocking your laptop from shutting down properly. Here are some steps you can take to resolve this issue:

1. Update Audio Drivers

• Device Manager:
  • Right-click on the Start menu and select Device Manager.
  • Expand the Sound, video and game controllers section.
  • Right-click on Realtek Audio and select Update driver.
  • Choose Search automatically for updated driver software.

2. Disable Fast Startup

Fast Startup can sometimes cause shutdown issues:

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click on Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended), then click Save changes.

3. End Realtek Processes

• Task Manager:
  • Press Ctrl + Shift + Esc to open Task Manager.
  • Look for any Realtek processes (like RAVBg64.exe).
  • Right-click on the process and select End Task.

4. Check for Background Applications

• Ensure no applications using Realtek audio are running in the background. Close any media players or applications that might be utilizing audio before shutting down.

5. Perform a Clean Boot

A clean boot can help determine if background applications are causing the issue:

• Press Windows + R, type msconfig, and hit Enter.
• In the System Configuration window, go to the Services tab.
• Check Hide all Microsoft services and then click Disable all.
• Go to the Startup tab and click on Open Task Manager. Disable all startup items.
• Restart your computer and see if the issue persists.

6. Reinstall Realtek Audio Drivers

• If updating the drivers doesn't work, you can try uninstalling them:
  • In Device Manager, right-click on Realtek Audio and select Uninstall device.
  • Restart your computer, and Windows should automatically reinstall the drivers.

7. Check Windows Updates

• Make sure your Windows operating system is up to date, as updates can resolve compatibility issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support