Hi@Carlosvega, Welcome to the HP Support Community!
We reviewed your post and I understand that connecting the Bluetooth
5.0 headphones (Souncore Life Q20 model)
Bluetooth hardware devices automatic downgrade compatible
Update the BIOS
Step 1
Please find the document to Connecting a Bluetooth Device (Windows)
Step 2
Go to Control Panel on Harware& sound & Click Add a devices

Wait for Bluetooth devices to detect & make sure if the Bluetooth headset should not be connected to any other devices.

Hope this helps! Keep me posted.
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