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Carlosvega
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realtek bluetooth 4.2 does not connect with bluetooth headphones

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HP ENVY x360 - 13-ag0002la
Microsoft Windows 10 (64-bit)

Hello community,

 

Have any of you had trouble connecting your bluetooth headphones to your Realtek bluetooth 4.2 laptop?

 

I bought some bluetooth 5.0 headphones (Souncore Life Q20 model) and to make them work I had to use an old bluetooth driver, with the new ones it did not work.

 

I am using a Realtek bluetooth 4.2 v 1.6 driver (from 2019) to get my headphones working but I have a lag problem between the sound and the image of a video.

 

I have tried with other bluetooth headphones and connected them to the Realtek bluetooth 4.2 v 1.7 and there were no these sound challenge issues

Will anyone know how to fix this?

 

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1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@Carlosvega, Welcome to the HP Support Community!

 

We reviewed your post and I understand that connecting the Bluetooth 

 5.0 headphones (Souncore Life Q20 model) 

 

Bluetooth hardware devices automatic downgrade compatible 

 

Update the  BIOS

 

Step 1

 

Please find the document to Connecting a Bluetooth Device (Windows)

 

 

Step 2

 

Go to Control Panel  on  Harware& sound & Click Add a devices 

 

 

Wait for Bluetooth devices to detect & make sure if the Bluetooth headset should not be connected to any other devices.

 

 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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