restore did not fix

[KBritton]

I was taking some software of my LT and must have removed something I needed.  Tried Restore but it said not successful.  Sound has a red X on it and won't troubleshoot......any suggestions

[DavidSMP · Accepted solution]

Hi @KBritton,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding issues with audio. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

• Did this happen after a software or Windows update?
• Did you try to reinstall the audio drivers and check?
• Please let me know the complete model# of the computer to assist you better.

For a start please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.care/2syreDe after selecting the country and typing the product# of the unit follow the on-screen instructions. Restart the computer and check if the issue gets resolved.

If it continues, please follow all the prescribed steps from this link: http://hp.care/2hEmqJn

 for no sound issues. Although it is for Windows 10, the steps are relevant for Windows 8 also.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[DavidSMP]

Hi @KBritton,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂