sound decreasing and increasing automatically

[VINAMRA09]

I bought this laptop recently but the volume of the speakers keeps on changing automatically since day one. please help me and tell me what to do! HP envy 13-ba0011tx  10th gen i5.

[banhien]

@VINAMRA09 

Please do a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
                           https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110145.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

[VINAMRA09]

sorry, but the problem still persists

[banhien]

@VINAMRA09 

Reset machine back to factory or perform a clean install Windows 10 should help.

You can do a clean install and keep all your files/data using

          https://www.microsoft.com/en-us/software-download/windows10

You can save as ISO file then mount ISO file to run Setup

Remember to tick the box to keep users files, programs (it should tick by default)

After that, run Windows updates few times (10 or 15mins a part). Windows 10 will activate itself using the key embedded in BIOS.

Regards.