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VINAMRA09
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sound decreasing and increasing automatically

HP Recommended
hp envy 13
Microsoft Windows 10 (64-bit)

I bought this laptop recently but the volume of the speakers keeps on changing automatically since day one. please help me and tell me what to do! HP envy 13-ba0011tx  10th gen i5.

3 REPLIES 3
banhien
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Message 2 of 4
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@VINAMRA09 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                           https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110145.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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VINAMRA09
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sorry, but the problem still persists

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banhien
Level 19
Level 19
96,865 65,578 12,552 21,633
Message 4 of 4
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@VINAMRA09 

 

Reset machine back to factory or perform a clean install Windows 10 should help.

 

You can do a clean install and keep all your files/data using

 

          https://www.microsoft.com/en-us/software-download/windows10

 

You can save as ISO file then mount ISO file to run Setup

 

mountISO.png

Remember to tick the box to keep users files, programs (it should tick by default)

 

After that, run Windows updates few times (10 or 15mins a part). Windows 10 will activate itself using the key embedded in BIOS.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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