sound not working when hdmi to samsung monitor

[alawishes]

I let HP try to detect my device but it can't.  Nothing on the outside of the laptop.  Windows 10.  When plugging my HP envy into a Samsung monitor it worked fine for a couple of years, then suddenly no sound.  I assume there was an update done by Microsoft or HP.  When I plug the HDMI cable into the envy it instantly shows the Samsung is the default and video works fine.  This seems like a standard problem.  I have tried all of the "fixes" I have seen on different forums but no luck.  Now what/

[DavidSMP]

Hi @alawishes,

Thanks for stopping by the HP forums. Good day! 🙂 I reviewed the post about sound issues on your Samsung Monitor when your HP computer is connected via HDMI. It will be a delight to assist you here. 🙂

Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did you try a different HDMI cable?
• Did you isolate the issue by connecting the computer to a TV via HDMI?
• Did you connect the Samsung Monitor to another computer to check if the monitor speakers are not faulty?
• Does the notebook playback audio from its internal speakers when nothing is connected to it?

For starters Please perform these steps to isolate the issue.

• Please, try a different HDMI cable and check if the monitor works correctly.
• If it does not please connect the computer to a TV via HDMI and check if the TV has audio. If it does then there is nothing wrong with the computer.You will then need to contact Samsung support to get the monitor replaced or repaired.
• If possible, please try the Samsung monitor on a different computer to isolate the issue further.

Assuming that the computer’s audio is working on the internal speakers, Please visit this link for troubleshooting HDMI related audio issues: http://support.hp.com/us-en/product/HP-Spectre-XT-15-Ultrabook/5296019/model/5333249/document/c01186... Please keep me posted.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂

[alawishes]

Yes I checked everything on your list to eliminate the variables, just as HP has recommended to many others with audio problems.  Thanks for all of the smiley faces.  Being rather tired of my laptop continually want to download new files every time I start it up I just leave it plugged in and turned on, so my gut feeling was that either HP or MS changed something without me knowing it.  Someone else suggested downloading an older driver and telling the computer it was running Win8 but I didn't have that option, so I downloaded another older graphics/audio driver and everything is now working just fine.  I'm sure HP and MS will be happy to blame each other for the driver change.  My time invested:  over 6 hours.  My 3 year old Mac desktop computer causes me no issues at all.... wish I'd paid the money to get a Mac laptop as well.

[DavidSMP]

Hi @alawishes,

I reviewed the post I understand where you come from. At least I am glad the issue is fixed here.:) I have tried everything possible logically from what information that I could gather from your previous post. Also, HP would not change anything on your computer. There would n normal updates.

Brilliant effort and great troubleshooting. Hats off you for that. 🙂 

Trust me I've done all I can to assist you by keeping your best interest in mind. You've been commendable and it has been an absolute privilege to share this platform with you. 🙂

I genuinely hope the computer works great and stays healthy for a long time once it gets fixed. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂