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‎08-06-2024 08:38 AM

HP Recommended
Product: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek1000 IDS Base Model

after W11 update on 7/27/24, on board sound stopped working, but BT headphones do work. no internal sound devices listed at speaker icon or zoom app

Category:
3 REPLIES 3

‎08-06-2024 09:21 AM

HP Recommended

Hi @CharlesTN 

Go to the device manager, then click on Sound, video and game controllers, uninstall the Realtek driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

 

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153407.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎08-06-2024 03:32 PM

HP Recommended

Thanks, but under Settings>System>Sound I still have "No output devices found" and "No input devices found". 😞

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‎08-07-2024 08:36 AM

HP Recommended

Can you check in Device Manager if the Realtek driver was installed?

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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