sound

[n8thegr8ca]

I upgraded my laptop to Windows 10 and for a couple of weeks, the sound through the built in speakers worked well.  Then along comes an update that left me with no sound at all.  I contacted Microsoft, they worked on my machine over the phone and left me with partial sound.  Some apps/programs work okayw, but several apps only give off a series off buzzes instead of the expected sound.  According to the device manager, all sound devices are working and drivers are up  to date.  I have run the diagnostic tool for audio in Windows 10 - no help.  I went on HP's website and ran through all items in the audio troubleshooter - again nothing helped.  The website listed the number 800-724-8600 for a pay per incident support number, it has been disconnected or changed and no one bothered to update the website.  I am a little frustrated at this point and hoping that someone who reads this post can help.  Thank you for whatever help you can offer.

Nate

[Paul_Tikkanen · Accepted solution]

Hi, Nate:

See if installing this W10 IDT audio driver works for you...

This package contains the driver that enables the IDTHigh-Definition (HD) Audio in supported notebook models that arerunning a supported operating system.

File name: sp63555.exe

[n8thegr8ca]

It seems to have worked.  I thank you very much - I have been struggling with this for a while and am very grateful.

Nate

[Paul_Tikkanen]

You're very welcome, Nate.

[teresap84]

THANK YOU IT WORK FOR ME ALSO

[Paul_Tikkanen]

You're very welcome.