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03-08-2023 07:47 PM
Recently I had some issues with a family member which caused him to get mad and throw my laptop, there were a few scratches but nothing major except for a dent in my back plate(under the keyboard). I use this laptop for work and school so I wanted it to look more presentable so I took off the back plate and bent it back, then replaced it. Note that all features worked before I took it apart. After I put it back together, I noticed that the bottom left speaker wasn't working and anything about 40%volume on my right speaker would cause a horrible tremble. I believe I have damaged the 2 speakers so I am thinking I need to replace them. Before ordering the two speakers I would like to ask the professionals so that is the reason for this email. If I do need the speakers please provide me with a link to them and if possible a link to the grey grip strips that cover the screws. Thanks again.
-sincerely Maxim T.
HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV)
03-12-2023 10:18 PM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear that you are experiencing speaker issues with your HP ENVY x360 Convertible Laptop PC 15. Here are a few troubleshooting steps you can try to fix the issue.
- Check the volume level: Make sure that the volume is turned up on your laptop and that it is not muted.
- Check the audio settings: Make sure that the audio settings on your laptop are configured correctly. Go to the Control Panel or Settings and check the sound settings.
- Restart your laptop: Sometimes, a simple restart can fix the issue. Try restarting your laptop and see if the speakers work after that.
- Update the audio driver: Go to the HP website and download the latest audio driver for your laptop. Install the driver and see if the speakers work after that.
I hope this helps.
Take care and have a good day.
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03-22-2023 01:49 AM
Thank you for your response,
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
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