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- HP Community
- Notebooks
- Notebook Audio
- Re: stereo mix missing
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10-28-2020 01:18 AM
I know that this is a common issue, but I didn't find a simple solution in the community to apply.
In the audio control panel , recording section, audio mixer is not present at all. I've tried to update the drivers with the last version of Realtek drivers ( 0009-64bit_Win7_Win8_Win81_Win10_R282 ) but stereo mixex didn't appear.
I have tried the above solution with an 6 year old ASUS zenbook W10 64bit and in that computer it runs.
But not with this new powerful HP, bought 1 month ago...
I need a simple solution, I am not an expert
thanks in advance
Amerio
Solved! Go to Solution.
Accepted Solutions
11-17-2020 10:58 AM - edited 11-17-2020 11:00 AM
The complet reply is this:
Here the partial solution:
https://mediarealm.com.au/articles/stereo-mix-setup-windows-10/
In the audio control settings - playback you may set cable as default, in recording playback you can leave microphnone as default but you in cable setting must folllow the paragraph How to Listen To What You’re Recording.
Flag on listen this device and playback on speakers.
When you are in Meet and you want send CD, in the Meet options you must set Cable instead of microphone.
11-01-2020 06:18 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number of your computer.
Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/c03754824
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
11-02-2020 03:25 AM
Thank you for the information.
I recommend you download and install the audio driver from the below link and check if it helps.
https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103607.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
11-02-2020 07:18 AM
Hi The_Fossette
I have download and installed the the audio driver but unfortunately it doesn't run. In the control panel is still not present at all the Stereo Mixer. I need it because during remote lessons to school students (at present in Italy 90% of lessons are by remote causa Covid19) I usually show videos ( for example from you tube, etc, ) but without stereo mixer they don't hear the audio. Now I'm using as alternative another 5 year old computer, a Lenovo Ultrabook , in this one I have installed W10 64b, and , after an updte of the driver , I can see and use Stereo mix.
Any other suggestion? It seems strange that in this new powerful HP isn't possible to activate it....
Any other suggestion? My lenovo computer is near to the end of his life....
thanks
Amerio
11-07-2020 04:11 AM
@@Allodi
Download and install the drivers from the below link and check if it helps.
https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106159.exe
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
11-07-2020 08:01 AM
Hi The_Fossette,
I had already tried few days ago this file, without success. Tried again now but same result.
The driver installation is not accepted . The below message appears on the screen, about OS version 10.0.18363v that not supports the driver.
Perhaps I have to update the OS version?
Thanks
Amerio
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