-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Audio
- Re: the hardware detected is not supported by this idt softw...

Create an account on the HP Community to personalize your profile and ask a question
06-24-2020 12:01 PM
HI, I just reset my windows 10 and reinstall my drivers as usual and got this error when I tried to install my audio driver
I tried everything online I read every post every comment watched every video that related to this issue and nothing helps
So I hope there is a solution tho this cuz I am really tired . thank you in advance
06-24-2020 01:37 PM
Please download and install
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
Hope it works otherwise you may have to use the older one
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-24-2020 11:31 PM
Please do a CLEAN install
(a) Uninstall audio driver
(b) Reboot
(c) Right click downloaded file and select Run as Administrator,
(d) Reboot
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.