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‎06-24-2020 12:01 PM

HP Recommended
Product: Elite book 8570w
Operating System: Microsoft Windows 10 (64-bit)

HI, I just reset my windows 10 and reinstall my drivers as usual and got this error when I tried to install my audio driver
I tried everything online I read every post every comment watched every video that related to this issue and nothing helps
So I hope there is a solution tho this cuz I am really tired . thank you in advance Untitled.png

4 REPLIES 4

‎06-24-2020 01:37 PM

HP Recommended

@OmarSami 

 

Please download and install

 

           https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Hope it works otherwise you may have to use the older one

 

        http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
***
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‎06-24-2020 09:05 PM

HP Recommended

thank you for ur support
it still gave the exact same message

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‎06-24-2020 11:31 PM

HP Recommended

@OmarSami 

 

Please do a CLEAN install

 

(a) Uninstall audio driver

(b) Reboot

(c) Right click downloaded file and select Run as Administrator,

(d) Reboot

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-27-2020 09:03 AM

HP Recommended

thank you for your great support ,
i afraid to say that I always do a clean setup but it gives the same message no matter what

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