the speaker is not working properly

[Supriya8]

the speaker is not working properly
I need the agent to call me

[VikramTheGreat]

Hi @Supriya8,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Laptop - 15s-eq0063au speaker is not working properly. Please note: Support on the Community is limited to posts only. Here are some steps you can follow to troubleshoot and potentially fix the issue:

 Step-by-Step Troubleshooting

1. Restart Your Laptop
   A simple restart can sometimes resolve temporary glitches.
    
2. Run HP Audio Check
   Use the HP Support Assistant to run an audio diagnostic:
   • Open HP Support Assistant (install it from HP Support Assistant | HP® Support if not already installed).
   • Go to Fixes & Diagnostics > Audio Check.
   • Follow the prompts and test the audio.
      
3. Use Windows Troubleshooter
   • Right-click the speaker icon in the taskbar.
   • Select Troubleshoot sound problems.
   • Follow the on-screen instructions.
      
4. Check Sound Settings
   • Go to Settings > System > Sound.
   • Ensure the correct output device is selected.
   • Test the volume and balance settings.
      
5. Update Audio Drivers
   • Open Device Manager.
   • Expand Sound, video and game controllers.
   • Right-click your audio device and select Update driver.
      
6. Test with Headphones or External Speakers
   • This helps determine if the issue is with the internal speakers or the audio system in general.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Supriya8]

Hi team, 

I tried all the resolutions mentioned below but the issue persists. The audio is still not working properly, it's breaking. I need to resolve this urgently. 

PLEASE resolve this on urgent basis. 

[VikramTheGreat]

Hi @Supriya8,

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Supriya8]

Hi Vikram, 

I have pinged your personally, please check your message and respond as soon as possible, it's urgent for me to resolve the issue.