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‎09-28-2022 06:27 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0050wm
Operating System: Microsoft Windows 11

This issue happened right after I got up this morning. the audio slider has no affect on the speakers and they only output at their loudest possible. it isn't any audio driver as headphones work normally and only the speakers don't work.

Category:
1 person had the same question
9 REPLIES 9

‎09-28-2022 01:01 PM

HP Recommended

Hello @Meme_69 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-28-2022 05:57 PM

HP Recommended

OS name: Microsoft windows 11 home

version: 10.0.22621 Build 22621

system model: HP Pavilion laptop 15-eh0xxx

system SKU: 183G1UA#ABA

Processor: AMD Ryzen 4500u with Radeon graphics

bios version/date: AMI F.22, 7/14/2022

20220928_195455.jpg

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‎09-29-2022 03:33 AM

HP Recommended

Hello @Meme_69 

 

(1) Download and update

Realtek High-Definition (HD) Audio Driver

6.0.9279.1 Rev.D83.5 MBApr 11, 2022Download

 

(2) Restart Windows

(3) Test again

(4) Please report your results

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‎09-29-2022 11:05 AM

HP Recommended

There was no change to anything.

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‎09-29-2022 11:20 AM

HP Recommended

Hello @Meme_69 

 

(1) Double click <Realtek(R) Audio>

 

ub6424_0-1664471848880.png

 

(2) Click <driver> tab

- What is the driver version ? Please send screenshot

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‎09-29-2022 12:06 PM

HP Recommended

20220929_140506.jpg

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‎09-29-2022 12:15 PM

HP Recommended

Hello @Meme_69 

 

(1) Download and install

Information: Equalizer APO

--->>> Download

 

(2) Adjust equalizer to best settings you like

(3) Have fun !

(4) Please report your results

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‎09-29-2022 12:59 PM - edited ‎09-29-2022 01:01 PM

HP Recommended

I can control its overall sound but cant adjust without using the application. 

edit: it started working normally

 

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‎11-09-2022 05:23 AM - edited ‎11-10-2022 08:52 AM

HP Recommended

Hi, 

Read this article to fix your issue. https://support.hp.com/us-en/topic/audio  

Best wishes Jesse

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