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‎07-08-2021 08:12 AM

HP Recommended
Product: HP Laptop 15s-du1xxx
Operating System: Microsoft Windows 10 (64-bit)

MY laptop was working well, i was recording my lecture video, attending zoom meeting using my microphone. But recently, when i was recording my video, the recorded video sound is very very low. even in zoom meeting people can not able to hear me, but without microphone they can hear me properly. i tried a lot but the problem is not solved. My audio is ok, if i play some music it is ok. only when i record or zoom meeting with microphone, then the sound problem.

Category:
1 person had the same question
3 REPLIES 3

‎07-14-2021 02:40 AM - edited ‎07-14-2021 02:40 AM

HP Recommended

Hi@SIMSON1, Welcome to the HP Support Community!

 

I have gone through your post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook and Please find the document for the Zoom troubleshooting below link.

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

 

Click here: https://support.zoom.us/hc/en-us/sections/200305593-Troubleshooting to complete the troubleshooting steps for the zoom 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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‎07-15-2021 11:34 PM

HP Recommended

Thank you for your guidance.  But the problem is not yet solved. 

When i recorded in my video in zoom meeting, my voice is OK. but when i recorded in my computer voice recorder or OBS software, the sound of the recorded video or audio is very very low. 

Was this reply helpful? Yes No

‎07-18-2021 11:30 AM

HP Recommended

Hi@SIMSON1,

 

I suggest you contact HP Smart Friend if you are facing issues with 3rd party Apps

 

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Thank you

 

If the information I've provided was helpful, give us some

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