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Daniil301
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Message 1 of 2
147
Flag Post

Не запускается ноутбук, постоянно горит индикатор загрузки при запуске

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

Модель ноутбука: HP Notebook

код ошибки: PLN03T-8NUAKD-XD7URG-60QJ03

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,315 64,879 22,041 33,959
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PLN03T-8NUAKD-XD7URG-60QJ03OK00000000004/19/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Notebook PC (AMD) * Models: 15-ba100 – 15-ba199 * Models: 15-ba000 – 15-ba099 * Models: 15-bf100 ...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use another Windows PC running Windows 7 64 bit or newer to create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Потребительские ПК HP  - Использование HP Cloud Recovery Tool (Windows 10, 7) | Служба поддержки HP®

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