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0% Plugged In

HP Envy 15 Notebook PC
Microsoft Windows 10 (64-bit)

Hello there. I had an HP laptop called HP Envy 15 Notebook PC. For some reason or sometimes when I plug in my laptop to charge it said it fully charge and had a white light and when I go to check the battery it said 0% plugged in.

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0% Plugged In



Please reinstall the Microsoft ACPI Compliant Control Method Battery


Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart


Next update the BIOS from this Link:


If the issue persists run a Battery Test to confirm the Hardware Functionality


- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery


Let me know how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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