15-F222WM will not start, WiFi and power lights lit up

[Cyberdoggie]

Closed the lid last night and this morning the lappie would not start, only black screen.

The WiFi orange light and the power light (irange or white depending if battery is installed)  is lit. Also the HDD orange indicator is lit - all lights are steady, no blinking.

Tried the troubleshooting steps as follws:

* no battery, hold escape key + power button

* no battery, hold power key to drain residual memory

* hold Windows + B key, power button

...no joy. Screen remains black, no sounds heard.

Any ideas?

TIA,

Cybie

[Riddle_Decipher]

@Cyberdoggie

Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the computer is not turning on or is displaying only a black screen,

To provide an accurate solution, I'll need a few more details:

Is there a light on the power button, keyboard and/or the charger port?

When was the last time it worked without these issues, any recent update or OS upgrade installed/interrupted?

Have you performed any steps on your own before posting on the HP Forums?

In the meantime, you perform the below steps:

If the computer does not start, the LED lights do not glow, and the display is black,
you can perform one or more of the following actions to resolve the no power issue:
 
(Click on the blue letters to get more details about each step)

1. Examine the adapter and power cord for physical damage
2. Test the power from the AC wall outlet to the notebook connector
3. Start computer using the battery only
4. Check that the lid switch moves freely
5. When you have completed the troubleshooting steps covered in this document, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.

• If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery.
• If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board.
• If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot.
• If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.

Eager to help,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

[Cyberdoggie · Accepted solution]

---

@Riddle_Decipher wrote:
<snip>

To provide an accurate solution, I'll need a few more details:

Is there a light on the power button, keyboard and/or the charger port?

When was the last time it worked without these issues, any recent update or OS upgrade installed/interrupted?

Have you performed any steps on your own before posting on the HP Forums?

In the meantime, you perform the below steps:

If the computer does not start, the LED lights do not glow, and the display is black,
you can perform one or more of the following actions to resolve the no power issue:
 
(Click on the blue letters to get more details about each step)

1. Examine the adapter and power cord for physical damage
2. Test the power from the AC wall outlet to the notebook connector
3. Start computer using the battery only
4. Check that the lid switch moves freely
5. When you have completed the troubleshooting steps covered in this document, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.

• If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery.
• If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board.
• If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot.
• If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.

Eager to help,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

---

Hi Riddle.

The lights are on as indicated in my OP and thanks for your generic troubleshooting tips about making sure the device is plugged in and checking to see that the lid isn't broken - those were vastly helpful.

As it turns out, the system board was defective and was replaced under warranty.

[Cyberdoggie]

I had a 15-F222WM that was black the next morning and wouldn't respond to any troubleshooting. The charge, WiFi and HDD lights were lit up, steady, no blinking, but the display was black and the lappie wouldn't boot.

Turns out that the system board was bad and was replaced by HP svc. under warranty.

Just an FYI.

Still an amazing Touchscreen lappie that can't be touched by the competition for the price.

Cybie out!

[Riddle_Decipher]

@Cyberdoggie

Thank you for the replying,

I saw that you had been waiting for a long time and I didn't want you to wait any longer,

Hence, the generic troubleshooting to identify the issue, that said, I'm glad it worked out for you,

I'll be awaiting your response, once you've got the computer back up and running,

Will be glad to help you out (if need be).

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,