• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
15-r005la
Microsoft Windows 10 (64-bit)

Hi:
 
  I use the 15-r005la for 3 simple tasks: Watch YouTube, listen to mp3, and sometimes play videos/movies (mp4, mkv).

Thing is, sometimes the laptop is very stable, and sometimes goes nuts for days, BSOD appears over and over again, the computer starts "stuttering", immediately the BSOD shows up, sometimes I'm watching YouTube at full screen, is stutters, and the display freezes in black, or some other color and just stays there, silently.

When I'm listening to mp3, it stutters, and BSOD comes up.

Sometimes I push the power button to turn it on, the WiFi LED turns on, but nothing happens, the screen stays black.

The computer does NOT have an internal fan, it relies on "passive cooling" (alleged).

Sometimes I use a program so the computer goes to sleep, or shuts down (Airytec Switch Off 3.5).

To this point, I've:
- Installed Win 8.1 Pro, it happens anyways.
- Installed Win 10 Pro 21H2.
- Upgraded the BIOS, it improved a lot to the point that I can actually use the laptop.
- Upgraded from mechanical, to Solid State Drive.
- It happens even if the Windows installation is completely new, 1st time accessing Windows, and BSOD appears anyways.

Most of the time the error that shows up is: WHEA_UNCORRECTABLE_ERROR, but the following had appeared too:
- SYSTEM_SERVICE_EXCEPTION.
- KMODE_EXCEPTION_NOT_HANDLED.
- IRQL_NOT_LESS_OR_EQUAL.

- CLOCK_WATCHDOG_TIMEOUT.
- CRITICAL_PROCESS_DIES.
- RESOURCE NOT OWNED.
- KERNEL SECURITY CHECK FAILURE.
- PAGE FAULT IN NONPAGE AREA.

I don't know what to do to this point.


This laptop is kind of "special" to Me, it belonged to My Dad, He passed away last December.


- Thanks in advance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.