1720-SMART Hard Drive detects imminent failure - failing attribute #00

[mahi6109]

 this error keeps coming up but it wont let me press f10 to set up 

please help

[mahi6109]

it is now letting me go to set up but the DPS self-test failed

i have a usb hard drive also installed is there a way i can back up stuff on there?? 

 

[zoey7886]

@mahi6109, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding 1720-SMART Hard Drive detects imminent failure! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It looks like your hard drive is showing a 1720-SMART Hard Drive detects imminent failure warning, which usually means that the drive is starting to fail and could stop working soon. The DPS self-test confirming the failure strengthens this diagnosis.

Backup Your Data ASAP
Since you have a USB hard drive connected, you can definitely use it to back up your files:

• If the laptop still boots into Windows, you can copy your important files directly to the USB.
• If you can’t boot into the operating system, you could try booting into Safe Mode or using a Live USB (like a Linux boot drive) to access your files and transfer them.

Run Diagnostics 
If F10 is working now, you can try running the built-in hardware diagnostics from the BIOS to confirm the health of the drive. But since the DPS self-test already failed, it's likely that the drive is on its way out.  

Prepare for a Drive Replacement
The message "Drive replacement recommended" means that the hard drive will likely need to be replaced soon.

Let me know the diagnostics result! We will take it up from there.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free?  

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way!  

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation.  

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day!  

Take care, and have an incredible day ahead!  

Regards,  

Zoey7886 

HP Support