cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
renae7
New member
1 0 0 0
Message 1 of 4
601
Flag Post

350 boot device not found

HP Recommended

i've had problems with my computer for months now. i used to exploit on and it **bleep**ed it up so i got a virus (very normal) but now when i get back on it i've tried everything to get back in and it says something about a boot device not found? what do i do. help

3 REPLIES 3
itsmyname
Level 9
5,033 4,948 234 652
Message 2 of 4
Flag Post
HP Recommended

@renae7 -- the motherboard cannot connect to the disk-drive. Possibilities:

  1. dead disk-drive
  2. data or power cables no longer connected to the disk-drive
  3. BIOS SETUP has been configured to "ignore" the specific SATA port

When you power-on the computer, do you get an option to run the HP Hardware Diagnostics?

If so, run the "short DST" (short number of minutes disk-drive status test).

If it fails, the disk-drive needs to be replaced.

 

Was this reply helpful? Yes No
poodajames
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

no option to run anything

Was this reply helpful? Yes No
itsmyname
Level 9
5,033 4,948 234 652
Message 4 of 4
Flag Post
HP Recommended

@poodajames - no option

 

Please read: HP PC Hardware Diagnostics | HP® Official Site

 

for two topics:

1. how to press ESC and then F2 to launch the HP Hardware Diagnostics

2. how to create a bootable USB memory-stick that launches the same diagnostics.

 

i hope this helps.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation