A friend is locked out by power on password, can you help?

[Alex20201]

I am helping a senior with her computer and she has forgotten her power on password.  Can anybody help?

The disable code for this laptop is 53975865.

Thanks for looking at this.

[Dragon-Fur]

@Alex20201 

Sorry, no - we cannot assist.

Password Help on the Community – Please contact HP Technical Support

Effective March 2019 >> Community Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

This post will be locked.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

[Cheron-Z]

@Alex20201

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.