Admin password / disabled code

[TheLegacy]

When turning on laptop it goes to a black screen and asks for admin password. I dont know it anymore or i never had one. Then after 3 tries it reads... system disabled [i 80374941].
I have an hp stream notebook model 11r015wm

[GBL84]

@TheLegacy,

For that model and ( i ) code you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Chat >> https://support.hp.com/us-en/contact-hp

When talking to the HP rep ask them to escalate your service request.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee 

[CherylG]

@TheLegacy

I will tag someone who can help- @DavidPK

[DavidPK · Accepted solution]

@TheLegacy

Enter  17929704

Regards,

DP-K