Administration start up password hp laptop

[Mat66]

My hp laptop  14-fq0013dx will not accept my startup password after recovering from CMOS error, when I turn on laptop it gives a checksum CMOS error and says it will load default bios settings and reboot, when it reboots I am confronted with prompt asking for administrative password, I enter the only password I have used on boot up but it says it's wrong,  I have tried doing the 3 wrong entries and entered the password that I got from the online site several times doesn't work, if someone can help me i would certainly appreciate it. Thank you 

[MayS · Accepted solution]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Regards,
MayS.