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HP Recommended
HP 15.6 inch Laptop PC 15-e2000 (2J4V7AV)
Microsoft Windows 11

Every time I turn on the laptop I keep getting a screen that comes up that says administrative password and power on I have tried to enter incorrect password three times and it just says invalid password and push power to shut down laptop can please someone help me??

3 REPLIES 3
HP Recommended

If you're getting a "Disabled" error message, Make a record of the code and enter it at the site below:


https://bios-pw.org/


When you then reboot the PC, enter the code from then linked site and you should get access back.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

No I don't get a code it just tells me invalid password and push power to shut down computer and if I his power it goes off and push power again it comes on it has the same screen that says administrative password or power on password..

HP Recommended

BIOS (and Power) passwords are encoded into the firmware of the motherboard and we have no access of any kind to that. Changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.


I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.


Therefore, according to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


To get help resetting the password on your product, you have to Contact HP support in your region using the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 



I am a volunteer and I do not work for, nor represent, HP
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