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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Administrative password and power on password
Create an account on the HP Community to personalize your profile and ask a question
05-01-2024 02:57 AM
Every time I turn on the laptop I keep getting a screen that comes up that says administrative password and power on I have tried to enter incorrect password three times and it just says invalid password and push power to shut down laptop can please someone help me??
05-01-2024 11:53 AM
If you're getting a "Disabled" error message, Make a record of the code and enter it at the site below:
When you then reboot the PC, enter the code from then linked site and you should get access back.
I am a volunteer and I do not work for, nor represent, HP
05-01-2024 12:52 PM
No I don't get a code it just tells me invalid password and push power to shut down computer and if I his power it goes off and push power again it comes on it has the same screen that says administrative password or power on password..
05-01-2024 02:59 PM
BIOS (and Power) passwords are encoded into the firmware of the motherboard and we have no access of any kind to that. Changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.
I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.
Therefore, according to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
To get help resetting the password on your product, you have to Contact HP support in your region using the following link:
https://www.hp.com/us-en/contact-hp/ww-contact-us.html
I am a volunteer and I do not work for, nor represent, HP