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- HP Community
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- Notebook Boot and Lockup
- Re: Administrator password in the BIOS, how can I reset it? ...

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10-14-2020 12:26 PM
You're confusing two very different things.
The Admin password is for booting into Windows; The BIOS password locks up the PC prior to the Windows boot.
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP
10-15-2020 10:05 AM
This is HP policy -- those of us who contribute here are not at liberty to challenge or oppose it -- it is what it is.
I am a volunteer and I do not work for, nor represent, HP
10-15-2020 12:29 PM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.