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Follin
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Message 1 of 2
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Administrator password or power on password

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I don’t know

I have no idea the product or number or if it’s windows 10 64 or 32 , I legit left for 4 days and i come back and my mom sets this on my laptop that I bought.. how does someone even do this?? Does it stay like this cause if it does then there’s no reason to keep a $300 laptop I bought for myself to stay around with me. I don’t know the administrator password and the Power on password doesn’t work

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WAWood
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Message 2 of 2
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@Follin 

I'm not following what you're saying -- you claiming that your mom changed your password and now, you can't login anymore?

 

Anyone who can login to a laptop using an admin account can change ALL the account passwords -- so I fail to see what that has to do with how much you paid for it.

 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.

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