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Locked

‎11-20-2024 08:58 AM

HP Recommended
Product: HP Pavilion x360 m3-u003dx (ENERGY STAR)
 

Product: Hp Pavilion X360 Convertible

Operating System: Microsoft Windows 10 (64-Bit)

I have a hp x360 convertable laptop I bought  8 years ago brand new.   I have never set a bios password before, but three months ago (8.2024) I got an “Enter the administrator password or power on password”  message, and I have no idea of the password. Please help me on this.

HP PAVILION x360 convertible.

System disabled:  [i 846 26 753]

 

This appears to be an HP issue.

The message below was posted, 5 years ago, same issue.  I just paid almost $20 to get HP support, just to have the technician tell me I will need to have the motherboard or the chip bios replaced.  Meanwhile, this problem is post posted all over the Internet. Reprehensible!

 

A 2019 post
Product: Hp Envy X360 Convertible
Operating System: Microsoft Windows 10 (64-Bit)

I have a hp x360 convertable laptop i bought 3years ago brand new i have never set a bios password before, but three days ago i got an enter the administrator password or power on password window, and i have no idea of the password. Please help me on this.

hp envy x360 convertible.

Model: 15-aq018ca

SN#: [edited]

ProdID: W7D52UA#ABL

System disabled:  [i 19021475]

Category:
1 REPLY 1

‎11-20-2024 10:06 AM

HP Recommended

Hello @JFAnow54 ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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